Businesses need to ponder the way they create the user experience impact in each and every (anytime and every time) interaction that they have with customers –“Is it seamless, as simple as retail shopping experience!!! “
As the customer interaction pattern has been changed, so there is a need for business to adapt and change with the customer interaction pattern to meet their needs. PlasmIT’s evolution intention is to strive and turn “Marketing” behaviour into “Product & Services” with retail shopping experience to customer and change existing business status quo. Indeed, the reputation economics of brand lies with each interaction impact that it creates on the customer. Hence, there is an imperative need for a business house who are ready to embrace the change, survive and thrive with the digital ripple not only to be concerned on the cost of the product/service that they offer but also the intuitiveness and innovation that their service offerings bring to the customer. Great ideas may emerge with any interaction or information shared by customer- a real shift in business mindset to collate and refine the information shared by customer to understand customer’s outlook/need and change mindset “From Inward thinking to collaborative thinking” while adapting human centric design.